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Unified communications play an essential and central role in any business. An organization’s ability to effectively communicate with customers and clients is just as important as the services or products it offers. Your customers, partners, suppliers, and of course your workforce, are mobile and distributed. Unified Communication solution connects them all in a single application for faster decision-making and quality interactions. The list of potential UC components, features and functions is potentially endless, but here are some of the most common and most important elements for unified communications and collaboration solutions:

  • Voice Gateway
  • Phone Communication Manager
  • SIP Desk phones and Conference Room phones
  • Voicemail / Unified messaging
  • Auto attendant / IVR / Digital receptionist
  • Audio, Video and Web conferencing
  • IP Call Billing
  • Fax Server (fax to mail, mail to fax)
  • Call Center

Our subject matter experts can help you to make the right next step from your incumbent system to a more fluid, open, integrated solution – at a pace and price that suits you.

Voice, Video and Web conferencing

Voice, Video and Web conferencing – Our solutions open standard software approach allows for a smooth migration to VoIP and easily integrates different channels of communication (voice, video, Fax) into a unified area. From basic phone models for low-usage locations to full-featured business models and high-performance multimedia models, our solutions offer phone models to match any company’s needs.

Contact Centre Solutions

Contact Centre Solutions – Regardless of the industry sector, the customer experience is the number one way for organizations to differentiate their services. Today, how organizations interact with their end-customers is critical to all sustainable business models. Organizations require a contact center solution that’s flexible enough to quickly and efficiently respond to customers from any channel, at any time. It must have the capability to connect customers to your business processes while providing actionable intelligence to drive ongoing improvement. We offer a range of contact center solutions that are scalable in deployment, size, complexity, and integration. Our solutions enable you to ensure successful and effortless customer interaction – whatever your budget. With our call center solution, you will benefit from

  • Inbound and Outbound calling
  • Accurately forecast your customer demand and call volume
  • Produce optimal and cost-effective shift schedules that meet target service levels
  • Empower employees to participate in the scheduling process
  • Track and promote adherence to schedules
  • Multi-channel contact center support for providing an excellent service.
  • Captures and analyses customer interactions through advanced voice recording facilities


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