| Telecom |
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Customer care billing system
Scope:
Implement billing system for internet services
Implemented Infranet™ from Portal for the internet service billing. Along with the billing system implementation the following activities were performed:
- Integrated with CISCO call manager for IPT billing and billing IP phone CDRs in real time
- Real time aggregation rating for Broadband Internet access
- Provisioning and billing for email service
- Customer self care where customer can manage their accounts
Benefits
- Able to provide the new services to the customers
- Real time rating to reduce revenue leakage
- Improved customer satisfaction
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Management
